Terms of service

Real‑food sports nutrition from Annecy, France - savoury energy pouches, healthy snacks, and endurance fuel.

Effective date: 2nd February 2026

 

1) Who we are

We’re Yanaa, a French company rooted in Annecy, Haute‑Savoie (Auvergne‑Rhône‑Alpes, France). We craft real‑food sports nutrition - think savory energy pouches and healthy snacks for runners, cyclists, hikers, and endurance athletes.

Address: 8 Rue Sainte‑Claire, 74000 Annecy, France

Contact: hello@yanaa.food

 

2) Scope & acceptance

By browsing yanaa.food, creating an account, or buying our products, you accept these Terms & Conditions. If you disagree, please don’t use the site (we’ll miss you).

 

3) Our products & content accuracy

We work hard to keep product images, descriptions, ingredients, allergens, and prices accurate. Errors may occur; we’ll correct them quickly. Prices are in Euro (€), VAT‑inclusive, and may change.

 

4) Ordering

Add products to cart, choose shipping, pay securely, and confirm. You’ll get an order confirmation email. We may cancel or adjust an order for stock, pricing, or technical issues (you’ll be notified).

 

5) Payment & security

We accept major cards (Visa, Mastercard, CB, Eurocard, American Express). Payments are processed via encrypted gateways (SSL/TLS). Title retention: goods remain Yanaa’s until paid in full (including shipping/taxes). We may request ID to prevent fraud.

 

6) Delivery (shipping overview)

• Dispatch days: Monday-Friday from Annecy (ADTP)

• Same‑day carrier handover cut‑off: 12:00 (midday)

• Carrier networks may deliver Monday-Saturday depending on service and destination.

• We ship across mainland France and parts of Europe with Chronopost, GLS, DPD, and Colissimo.

• We don’t ship to hotels or P.O. boxes.

Your part: provide a complete address (name on bell, door code, phone). If an order returns due to an incomplete address or non‑collection, reship fees may apply.

Inspection on delivery (“reserves”): if something looks wrong (damaged, missing, wet), state specific, quantified notes on the driver’s device/receipt at handover (e.g., “2 pouches missing on 12”). Then contact us within 3 business days (B2C consumers have up to 10 days) so we can help.

Late or lost delivery: if a parcel hasn’t arrived 10 days after shipping confirmation, email us; we’ll open a carrier investigation.

Missed delivery: collect from the pickup point within the carrier’s holding time; after that, parcels typically return to us.

 

7) Customs & duties (outside the EU)

International customers are responsible for local customs, duties, and taxes.

 

8) Returns & refunds

• Cooling‑off: return unopened, unused non‑perishables within 14 days of receipt in original packaging (customer pays return shipping unless we made an error).

• Perishables: no returns unless preparation/shipping error or transport damage.

Refunds go to the original payment method within 14 days after we receive and validate the return.

 

9) Accounts

Keep your details current and your password safe. Tell us promptly about any suspicious activity.

 

10) Discount codes & promotions

One code per order unless stated. Codes are single‑use and can’t be exchanged for cash. Misuse may void the promotion and/or the order.

 

11) Availability

All items are subject to availability. If something’s out of stock, we’ll suggest an alternative, hold, or refund - your call.

 

12) Intellectual property

All site content (text, images, logos, product names, copy) belongs to Yanaa. Please don’t reuse without permission.

 

13) Liability (grounded performance, no rockets)

We make real‑food endurance nutrition, not medical products or miracle cures. Our liability is limited to the amount you paid for the order, except where law says otherwise. Use products responsibly and follow usage/allergen guidance.

 

14) Data & privacy (GDPR)

We collect only the data needed to process orders and improve the experience (identity, contact, delivery details, device data; payment details are handled by our processor). We don’t sell or rent data and don’t store full card details.

Your rights: access, rectification, erasure, restriction, portability, and objection. Contact hello@yanaa.food to exercise rights. See our Privacy Policy for full details.

 

15) Force majeure

Events outside our control (e.g., natural disasters, strikes, network outages) may affect service. We’ll inform you and work on a solution.

 

16) Complaints & support

Not thrilled? Email hello@yanaa.food. We aim to respond within 4 weeks.

 

17) Governing law & jurisdiction

These Terms are governed by French law. Courts in France have jurisdiction unless mandatory local law says otherwise.

 

18) Changes to these Terms

We may update these Terms; the latest version is always on this page.

From trails to tables: thanks for choosing Yanaa - real‑food sports nutrition from Annecy, France.